Questions?

Why do I need a billing service?
What is the cost to utilize a billing service?
What services does MHMI provide?
Can MHMI process patient credit cards?
Is there expensive software I have to buy?
Can MHMI help me become credentialed with insurance companiesDo you specialize in mental health billing?
Does MHMI send out patient statements?
Is the billing process complicated and time-consuming?


Why do I need a billing service?

You have a choice to spend hours a week logging procedures, visits, receipts, sending out statements, creating reports, following up with insurance, verifying insurance, collecting unpaid balances, etc. — OR — You can spend your time focusing on what you do best . . . counseling, and let MHMI take care of all your billing needs.

 

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What is the cost to utilize a billing service?

Billing companies bill their clients in different ways. They could charge an hourly fee, or a percentage of fees collected or a basic monthly fee, or an average rate of service. At MHMI we want to keep it simple. You don’t pay anything until you receive money from the patient or the insurance company. Then you pay only a set percentage determined by the level of service you choose.

 

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What services does MHMI provide?

  • Insurance and patient billing
  • Insurance claims submitted within 48 hours of the appointment
  • Easy-to-use procedure and receipt submission
  • Prompt follow-up on unpaid insurance claims
  • Monthly patient statements
  • Collection calls to patients with past due balances
  • Complete patient set up and insurance benefit verification
  • Credit card services including online bill pay
  • Account receivable management
  • Detailed monthly reports including patient aging

 

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Can MHMI process patient credit cards?

Your patient can use the patient link on mhmi.net. If they’re more comfortable speaking with a representative, they can call us at our office and make their payment over the phone.

 

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Is there expensive software I have to buy?

There is no software to buy. Whether you decide to process everything electronically or by hand, all the software needed is included in the simple monthly fee.

 

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Can MHMI help me become credentialed with insurance companies?

When you sign up for the MHMI services we will discuss with you (at no charge) the different insurance company options. Then (for a reasonable fee) we will help you with the paperwork and process to get you credentialed with the companies you choose.

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Do you specialize in mental health billing?

For the past 20 years, MHMI has specialized in the mental health market. It is our expertise. We know and understand it, and if a new question arises, we have the resources and contacts to get the “current” answers.

 

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Does MHMI send out patient statements?

Every month we send statements to your patients who have a balance remaining. We then follow up to collect all past due balances.

 

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Is the billing process complicated and time-consuming?

If you do it yourself, it can be very cumbersome and time-consuming. But if you let us do the work for you, you shouldn’t have to spend more then minutes per day. You simply send us profile information, procedures, and receipts, and we do the rest.

 

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